Christmas Break Update

We forgot to mention some updates that were released over the Christmas Break!

  • TL Lite users can move people by clicking and dragging on the Members > Patrols page
  • In a user's profile, setting a user's patrol to blank works
  • Deleting custom awards is easier to find: Manage > Settings > Custom Awards
  • Handle "Outside RSVPs" and "RSVP Required" options more clearly for events: use "RSVP from within TroopTrack", "Handle RSVPs outside TroopTrack", or "RSVPs not required" instead.
  • The BSA Troop custom report called "Adult Leadership Report" includes results
  • Make it more obvious that the Record Attendance page is also the place for a leader to record RSVPs
  • Add Xfinity Mobile to our list of cell carriers

We hope your 2018 is off to a great start! :)


Communication Problems

We've made a fix to the Communications Problems page!

Go to Communicate > Communication Problems to see who has been placed on our Spam, Unsubscribe, or Bounce lists. You can also remove them from those lists.

If someone suddenly stops receiving emails from TroopTrack, check this page. They may have accidentally marked us as spam. You can then click the "Remove Spam Report" button, and they will begin receiving emails again.


Holiday Schedule

Merry Christmas! 🎅🎄☃️

The office will close Friday Dec 22 and reopen Tuesday Jan 2.


Service Hours Fixed and Other Updates

The missing service hours have been restored! Yay! We're sorry this ever happened in the first place!

We were able to restore any hours entered before Saturday (11/18) and Sunday (11/19, the day the bug occurred). If service hours were entered on Sunday before the bug occurred, they will need to be re-added. If service hours were added on Saturday, they might need to be re-added. With the exception of those two days, everything else is back up.

Here are some other updates:

  • Scouts can no longer access BSA Merit Badge Counselor lists, per BSA policy
  • Award Cards will once again print at the correct size
  • TurboNET can now upload these BSA Pack awards - Natl Summertime Pack Pin (Tiger/Wolf/Bear/Webelos), Cyber Chip Award (Grades 1-3/4-5), all Nova Cub Scouts awards, and CS Outdoor Activity Awd (Tiger/Wolf/Bear/Webelos)

4 Dec 2017 Update

More updates!

  • We’ve added a known spamming domain to our spam filter
  • Unit types are now sorted alphabetically
  • We fixed a bug where deactivated users were still showing up on some events they had been invited to

Missing Service Hours

We posted on Facebook and on the Community, but in case you haven't heard, we are working on the missing service hours issue. All service hours not linked to an event on the calendar have been lost. We're working to restore all the service hours from a backup.

You can continue to enter new service hours safely. However, don't re-enter any of the lost hours, or they'll end up duplicated when we restore them.


9 November 2017

Time for another update!

  1. We have a new address: 220 Fort Worth Highway, Suite 650, Weatherford, TX 76086 (we moved to a different suite).
  2. We changed the TroopTrack sign-up form to help people understand they’re signing up for a troop account and not an individual account. Hopefully that will reduce confusion for our newest users.
  3. We sped up the page for showing an event’s details (one of the most frequently accessed pages) by a little bit. Another speed-up is in the works.
  4. TroopTrack subscription emails come from Kelsie now. Isn’t she great? :)

Invites and Reminder Fix

We fixed the issues with sending invites and reminders, and now you can edit when they get sent out even after creating the event! Also, this let us implement a commonly requested feature: you can now re-send invites anytime you want by setting "Send Invites When" to today.


30 October 2017 Update

Time for another update!

  1. Photos from newer cameras were sometimes getting rotated when uploaded to TroopTrack. This bug has been squashed.
  2. BSA users (packs, troops, crews, ships, and posts) can edit when achievements were reported to council. This already worked for BSA troop ranks and merit badges, but it wasn’t working for any other achievements.
  3. Public websites are now accessible for a month after your TroopTrack subscription expires.
  4. On a user’s profile page, under Achievements, the PDF created by clicking the print icon for an achievement will include the achievement’s notes.

25 October 2017 Update

We’ve released more updates! These were actually put into production yesterday.

  1. Users can export their data in the same format our spreadsheet importers use. Just go to Support > Spreadsheet Import/Export.
  2. Don’t send invites or reminders to users who’ve RSVP’d “no”
  3. Make it clear that the Send Invites When and the Send Reminder When fields of an event can’t be changed after the event is created. (Temporary change)

20 Oct 2017 Update

We’ve left out some recent updates! Here’s the whole list:

1) Make money deposits more consistent

2) Created a page for requesting user transfers from one troop to another (Support > Request Member Transfer)

3) Make it easier to select trainings by adding a search field to the form

4) When recording award progress for event attendees, show the attendees at the top of the list of people

5) Include retired merit badges in the Eagle Report

6) Improve the process of creating TurboNET Advancement Report pdf’s

7) Make it so editing a user’s patrol updates the user’s level, if applicable

8) Users can merge user accounts from the mobile site

9) Fix a bug where some users couldn’t record attendance

10) Fix a bug where some patrols couldn’t be edited

11) Fix a bug where some users couldn’t view their photo albums

12) Fix a bug where users couldn’t upload photos

13) Fix typo: “Monthy” => “Monthly”


Various Updates

Happy Friday Everyone!

This morning we released a number of improvements:

1) We added "Credo Mobile" to our list of carriers for sending text messages

2) For BSA troops, we added the Whittling Chip and 50 Miler Award to the list of awards you can sync via TurboNET

3) We added an explanation about troop document access levels to make them less confusing.

4) Announcements on the dashboard are no formatted nicely to match the way they look in the editor.

Have a great weekend!


Training importer & more

Good morning. We just released a few improvements:

1) The dashboard now focuses on current level award and recent awards

2) Spencer added a new training importer

3) Users of the beta inbox can reply directly to emails

4) Incomplete training trackers no longer show expiration dates

5) Troops using the beta inbox feature can now send emails directly to their mailboxes using email clients like Outlook, Gmail, etc.

Happy Thursday!


Bug Fixes and an Announcement

Over the last couple of days we've released a number of bug fixes:

1) The bulk privileges screen now improves users who are not assigned to a patrol

2) In certain cases event schedules weren't appearing on calendars. This is fixed.

3) Some troop documents were not visible to some users. This is fixed.

4) The achievements filter was behaving inconsistently. This is fixed.

5) Award types in the achievements filter are now sorted by name.

We have also officially began working on the next version of the TroopTrack UI. This project has the code name "Samwise" and we will be posting screenshots, videos, etc. on The main changes you will see are:

1) Modernization of the TroopTrack user interface. It will have a more modern look and feel.

2) It will be super fast. For the techies out there, we will be moving from a server-side HTML architecture powered by Ruby on Rails to a client-side UI built in React with Typescript backed by an API powered by Ruby on Rails.

3) We are replacing the thick menu header with a "drawer" on the side. This will give you more vertical space and looks really nice.

4) Support for some offline capabilities. No internet? So what! Certain read-only pages will keep working anyway.

We're very excited about this and will keep you posted.



Update 8-22-17

Good morning.

Just a few updates:

1. Troop Documents with a blank access level now show up correctly.

2. Girl Scouts can now choose between Service Unit and Troop terminology.

3. All 2016+ cub scout achievements should show up on the TurboNET page now.

4. We made some enhancements to our general importers to improve their functionality.